Our refund and return policy lasts for 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Several types of goods are exempt from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygienic goods, hazardous materials or flammable liquids or gases.

To complete your return, we need a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

There are certain situations in which only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.
Any item not in its original condition, damaged or missing parts for reasons not due to our fault.
Any item returned more than 14 days after delivery
Refunds

Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.

Late or missing refunds

If you have not yet received a refund, check your bank account again first.

If so, contact your credit card company; it may take a while for your refund to be officially credited.

Then contact your bank. There is often some processing time before a refund is posted.

If you have done all this and still have not received your refund, please contact us at info@annetransport.nl

Sales items

Only regularly priced items are refundable. Sale items cannot be returned.

Exchanges

We replace items only if they are defective or damaged. If you would like to exchange it for the same item, please email us at info@annetransport.nl and send your item to: middenweg 53, moerdijk.

Shipping

To return your product, please send your product to: middenweg 53, moerdijk.

You are responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need help?

Please contact us at info@annetransport.nl for questions about refunds and returns.